Refund policy

Solei’z Bazaar Returns and Exchanges Policy

At Solei’z Bazaar, we partner with trusted suppliers like ShineOn to bring you high-quality, handcrafted, and personalized products made just for you.

No Returns Accepted

Because many of our items are custom-made and personalized, we do not accept returns. Each piece is crafted uniquely for your order, so we cannot offer refunds on completed purchases.

Remakes and Refunds

In rare cases where a product does not meet quality standards or there is a supplier error, we may offer a remake at no additional cost. Refunds are only considered if the issue is due to supplier fault, such as production errors or confirmed fraud. Refunds, when approved, will be issued as store credit.

By placing an order with Solei’z Bazaar, you agree to this policy, which applies to all products sourced from our suppliers.

Customer Support

If you encounter any issues with your order, please contact us promptly with photos and details. We work closely with our suppliers to address concerns and find the best possible solution for you.

Policy Updates

This policy may be updated at any time without notice. We encourage customers to review it periodically to stay informed.

Third-Party Marketplace Sales

If you purchase Solei’z Bazaar products through third-party marketplaces, please note that any refund obligations under those platforms are your responsibility. Solei’z Bazaar and its suppliers are not liable for refunds issued outside this policy.

Situations for Escalation and Support

• Cancellations approved while orders are still in production.
• Cases where remakes are not possible due to product discontinuation.
• Assistance with payment disputes or chargebacks in coordination with suppliers.

Suggested Customer Notice for Your Store

All jewelry and personalized items at Solei’z Bazaar are made to order. We do not accept returns. If you have questions or concerns about your order, please contact our support team—we’re here to help!